Terms&Conditions

Terms and Conditions

Laws and Regulationsdown-arrow

Lucky Duck Network is operated by Cozy Games Management Limited. Cozy Games Management Ltd. is registered in the Isle of Man under the address of St Mary’s Court, 20 Hill Street, Douglas, Isle of Man, IM1 1EU. Cozy Games Management Limited is licensed and regulated by the Gambling Commission (Number: 038719-R-319347-008) for customers in Great Britain, licensed and regulated by the Isle of Man Gambling Commission (company number 006666V) for all other customers. The prevailing language in case of interpretation will be English. The term Management and Cozy Games Management Ltd. are synonymous. These ‘Terms of Use’ are governed by the laws of the Isle of Man and subject to the exclusive jurisdiction of the courts of the Isle of Man. Any dispute or claim arising out of or relating to these terms or regulations, the Website, the games, any prizes, or the Operator will be governed by the laws and the Courts of the Isle of Man.

Account Policies down-arrow1

1. Minimum Age

Player must be at least 18 years old to register and play at this site. The process to verify age is detailed below in multiple phases:

  • Registration phase:
    The registration form requires the following data to create an account. Player warrants and Cozygames is entitled to verify that:
  • Player has provided their accurate name;
  • Player has provided their accurate address,
  • Player has provided their accurate date of birth,
  • Player has provided accurate other details in the registration form such as email, gender, telephone number;
  • Player is not party to a current self-exclusion agreement with Cozygames;
Affirmation of Age

Before submitting the registration form, an explicit checkbox needs to be checked that says “I agree to the Terms of Use and confirm that I am above 18 years of age”

  • Website terms and conditions
    The website terms and conditions clearly state the following:
  • Providing incorrect data during registration process or any other stage will result in immediate closure of account and ALL bets will be voided.
  • It is an offence to participate in gambling activities if player is under 18 years of age.
  • Cozygames is entitled to verify a player’s age during registration and at any other point.
  • As part of this verification process, Cozygames may request several supporting documents for Age and address verification.
  • Any account that cannot be verified within 72 hours will be frozed
  • If age verification the customer is shown to be underage, the Cozygames will return to the customer any money paid in respect of the use of the gambling facilities, but no winnings shall be paid
  • Deposit phase
    During the deposit phase, our Credit card payment service provides also verify several aspects such as
  • Age for 18+
  • Player geographical location
  • 7995 coding so issuing banks may identify and reject the payment based their gambling policy
  • Payout phase
    During the payout phase, player MUST submit documentation to verify Age and Address. No payouts are processed unless we have the documentation, including a photo id on file. Any players who do not submit satisfactory documents will have their payouts frozen. Subsequently the account will also be frozen pending verification.
  • Third party verification partner
    Cozygames used GB group Plc for address and age verification.
  • Enabling of filters to restrict site access Netnanny and cybyersitter are listed on the website.

If, upon completion of the KYC (Know Your Customer) verification, Cozygames is unable to verify player`s details or player is ultimately shown to be underage or unable and/or unwilling to provide proof of player`s residential address, or other information required to verify player`s identity, we will within a reasonable time:

  • Return any residual balance, up to the value of player initial deposits, at the time of the unsuccessful verification however;
  • Any excess winnings will not be credited.
2. Registration Policy

The services for each user are restricted to only one player per household, irrespective of the number of computers booked under that address. The identifying parameters of a user include any one or more of the following: name, mailing address, e-mail address, computer, IP address, credit card or charge card number as well as any other details needed by the Cozy Games Management Ltd. or any of its white label partners. Those with already have registered accounts, currently or in the past, with the Cozy Games Management Ltd. or any of its brands including in-house and partner, shall not create another account, except if the Cozy Games Management Ltd. chooses to do so.

Cozy Games Management Ltd. reserves the right to decline the acceptance of an account registration at any time at its sole discretion. If an account is closed, we will honour all contractual obligations and all unused balances will be refunded to account holders, subject to the terms and conditions and Management's obligations under the Gaming Supervision Commission's directives.

Players are allowed to have only one account per household, shared computer, physical address or internet connection. Players using false or misleading information during registration will have their accounts closed and all winnings will be forfeited. Player registration may be refused or closed at the Operator's sole discretion but contractual obligations already made will be honoured.

Management at their sole discretion may withhold or delay any withdrawal of funds made from any game which may require further investigation due to any system malfunction. In this case, we will be under no obligation to pay players who take advantage of these occurrences and an alternative award may be determined on a case by case basis.

Management reserves the right to terminate any player's account at any time without notice if a player is found to be violating any of the terms and conditions or rules on the Website. At its discretion, management may suspend, void any winnings or withhold any balance if the player is found to have violated any of these terms.

3. Prohibited Users

Cozy Games Management Ltd. does not accept liability for any breach by prohibited players of the applicable laws of their state or country of residence. We reserve the right at our sole discretion to declare any wager as void if a player is identified to have been playing illegally.

Players from the countries listed below are prohibited to register and place bets.

The countries are: Albania, American Samoa, Arab Jamahiriya, Argentina, Armenia, Australia, Azerbaijan, Bangladesh, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, China, Cook Islands, Cote D’Ivoire (Ivory Coast), Croatia, Cuba, Czech Republic, Democratic People’s Republic of Korea (North), Denmark, Estonia, France, French Guiana, French Polynesia, Guadeloupe, Guam, Herzegovina, Hungary, India, Indonesia, Iran (Islamic Republic of), Iraq, Israel, Italy, Korea, Kosovo, Lao People’s Democratic Republic, Latvia, Libya, Lithuania, Malaysia, Martinique, Mayotte, Metropolitan & Territories, Moldova, Montenegro, Myanmar/Burma, Nauru, Netherlands, New Caledonia, Nigeria, Northern Cyprus, Southern Cyprus, Northern Mariana Island, Pakistan, Philippines, Poland and Yugoslavia., Puerto Rico, Republic of Korea (South), Reunion, Romania, Russia, Russian Federation, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Serbia, Slovakia, Slovenia, Somalia, South Africa, Spain, Sudan, Syrian Arab Republic, Thailand, Turkey, Ukraine, United States, United States Minor Outlying Islands, USA, Uzbekistan, Virgin Islands (U.S.) and Zimbabwe, Wallis-et- Futuna.

4. Transfer of Accounts and Funds

Players are prohibited from selling, transferring and/or acquiring accounts to and from other players. Player is also prohibited from transferring funds to and among player accounts.

5. Account Termination

At any point in time, if the Management comes to know/suspects or is informed of any of the below mentioned violations; Management reserve the right to terminate a player’s account, withhold the amount present in the account or annul any winnings without prior notice.

a. A player provides incorrect or misleading information during registration

b. A player holds more than one active account with the Site in his/her name

c. There is a mismatch between the name mentioned in a player’s account & the name on the credit card(s) used to make deposits in the account

d. A player is yet to attain the official legal age

e. An unauthorized person is allowed; by the player (intentionally or unintentionally) to play through his/her registered account

f. A player resides in a restricted geo-location/jurisdiction that prohibits participation in the Games

g. A player has opted for self-exclusion on any website operated by the Cozy Games Management Ltd.

h. Against any of his/her deposits a player has raised a "charged back"

i. A player has taken refuge to immoral or improper ways or used system (including computers, software or other automated systems) specifically to defeat the system

j. A player indulges in unlawful usage or abuse of any promotional offers, special schemes or bonuses

k. A player uses unlawful game related schemes/ programs in order to reap the maximum from a game-play

l. If in a previous case, a player’s account has been terminated due to failure in adherence to these terms of use, across any website operated by the Cozy Games Management Ltd., & the player’s current account is associated with the existing terminated accounts, the Management reserves the right to block the player’s existing account, irrespective of the registration details provided against the mentioned accounts; or if in case the Management becomes aware that a player has played at any other online gaming site under any of the circumstances set out above

m. An account or groups of accounts are synchronized to function systematically – for example using unique wagering techniques or wagering in groups or in a specific pattern, the Cozy Games Management Ltd. reserves the right to block/terminate such suspected accounts and the Management is not obliged to refund any funds to the players that may be in the suspected accounts

n. Any account, operated by Cozy Games Management Ltd. is not being used for the purpose of playing on our websites

o. A suspicion arises that a member is abusing any of our deposit related bonuses in any way; the Cozy Games Management Ltd. reserves the right to terminate the account, and any related accounts across our websites (operated by the Cozy Games Management Ltd.), and confiscate funds existing in such accounts

p. If a player is found to be abusing/taking undue advantage of our free sites and free games we reserve the right to terminate the account, and any related accounts across our websites (operated by the Cozy Games Management Ltd.), and withhold the funds from the alleged accounts. In case of any suspicion or information that a player is taking undue advantage of the spirit of the free game sites – for example continuously playing free games only, or by procuring all tickets for a free game, we possess the right to close the account, and any related accounts across our websites (operated by the Cozy Games Management Ltd.), and withhold the funds present in the account

q. A player is convicted for committing any kind of fraud or has attempted to cheat/deceive (See ‘Fraud’ section)

r. In case a player is found/alleged or convicted of being involved in conspiracy, match fixing, or cheating of any kind (includes gaining/taking undue advantage)

s. A player is directly/indirectly involved in Money Laundering (including aid to terrorist funding)

t. If a player is involved/supporting/directly or indirectly associated with any criminal activity or activities prohibited by the law

u. A player declares bankruptcy or is facing any such proceedings against him/her in any geographical territory

In case of the aforementioned cases, the Management has the right to inform the applicable legal authorities or external parties (this includes other gambling operators) and provide the relevant Player information.

6. Know Your Client

A 'Know Your Client ‘procedure will be carried out on all real money players. We will request you to provide additional proof of identity to assist with our age verification policy before processing your withdrawal. Upon request we will require specific proof of identity in the form of a photocopy of a valid passport or driving license, a utility bill or header of a recent bank or credit card statement along with specific proof of deposit method like the front copy of credit/debit card.

As part of Money Laundering requirements, withdrawals may be subject to Proof of Identity checks. In accordance with the Act, no payments shall be made unless the player's identity, age, deposit method and place of residence have been verified.

7.Account Closure or Self Exclusion
In the event of Account Closure or Self exclusion, initiated by the player or by Cozy Games Management Ltd, the real money balance in the account would be paid to the player, either:
  • Directly through a payout, as per the eligible payout terms
  • Or, through a refund of the deposits made on the site, by deducting the cashed out amount
8. Dormant Accounts

The accounts which do not see players transact (deposit/wager) for 30 days or more will be termed as ‘inactive’. These inactive accounts will be entitled to maintenance charges (non-refundable) as per the rates mentioned below, till the time when account balance comes down to zero.

  • Inactive for 30-90 days - £5 per month
  • Inactive for 91-180 days inactive - £10 per month

If a player does not transact (deposit/wager) for a period of 180 days or more will be considered ‘dormant’, and Cozy Games Management Ltd. reserves the right to close the player’s account. Also, the entire balance held in such accounts shall be forfeited to the Cozy Games Management Ltd. without any further notice.

Players shall not treat Cozy Games Management Ltd. or Deuce Gaming Group as a financial institution nor expect to receive any interest on their deposits or balances.

9.Refuse a bet or any part of a bet
  • Annulment of accepted bets and withholding the settlement against them (other instances can prevail, where we have annulled a bet as detailed under the specific event in our terms of use, or in accordance to instructions by relevant authority)
  • Provisional freezing of a player’s account/s and prohibiting the usage of the websites operated by Cozy Games Management Ltd. Accounts against which internal or external investigations are on-going, can remain temporarily frozen
  • Withhold partly or wholly a player’s account balances or stakes, which would eventually be deemed forfeited by the player
10.Fraud

a.Fraud refers to any deception that has been committed by a player or a person/s on behalf of the players or conspiring along with the player and includes activities like providing misleading or false information during registration, plan to gain undue advantage, illegal usage of funds not belonging to the player which includes the usage of a payment method which is either unauthorized, stolen or illegally duplicated.

b. If a player is convicted or suspected of committing fraud, the Management will take strict legal action against the player which can tantamount to denial of payments & reporting the player to the concerned authorities.

c. In the event of any losses incurred by Cozy Games Management Ltd. due to a fraud committed by a player; the player would be held responsible to pay us, on demand, all costs, charges or losses borne by us. The charges would include any and all direct, indirect or consequential losses, loss of profit and reputation, which has been resulted due to the player’s direct/ indirect fraudulent activities, or any criminal act.

d. If we are informed/suspect or become aware that a player has wagered with or played at any other online gambling site or have conspired (includes in relation with charge-backs) for any unlawful activities, the Management would consider this act as a fraud committed by the player.

Fraud warning: If in case a player is found or suspected to have partaken into ant fraudulent, unlawful or criminal acts, Cozy Games Management reserves the right to report the player to & his/her activities to the respective authorities & seek criminal or other sanctions against the player.

11. Account Disputes

If you have any complaint with regards to our services, you must submit your complaint in writing to support@luckyducknetwork.com. Once received, we aim to provide a response to your complaint within 48 hours.

Upon response to your complaint, we will consider the complaint closed. If you are not happy with the outcome of your complaint you have the right to raise your complaint further. Any complaint that cannot be resolved to your satisfaction will be passed to management for further review.

If after this point the complaint cannot be resolved by management we would consider the complaint a dispute.

At this stage, would invite you to contact our alternative dispute resolution (ADR) provider, eCogra.

eCOGRA

eCOGRA is a dispute resolution service provider who Cozy Games Management Limited has appointed as an independent entity to offer alternative dispute resolution facilities for disputes (namely any complaint which relates to the outcome of a complainant's gambling transaction and is not resolved at the first stage of Our complaints procedure).

eCogra can be contacted via the following details:

Email: info@ecogra.org
Telephone: +44 20 7887 1480
http://ecogra.org/ata/policies_procedures.php

Please note that eCogra may reject complaints referred for dispute resolution on the basis they are frivolous or vexatious. The dispute resolution facilities provided shall be free of charge to you.

12. Promotional Offers

By registering and accepting the Terms & Conditions, the player is confirming that the player has subscribed to receive promotional emails, telephone calls, SMS and mail to inform player about any promotions that we or our partners may offer. The terms of these promotional offers will be clearly stated for each individual promotion. It is your responsibility to ensure that these terms are fulfilled in order to qualify for the respective bonus, credit or prize and also to facilitate any subsequent withdrawal. These promotional terms are to be read in conjunction with these terms. If there is any ambiguity between these Terms and the promotion specific Terms, then these terms will prevail. Promotional offers are restricted to one per customer, unless otherwise stated in the terms. Should the player not wish to receive this information they should contact live help, email the support team giving their full contact details, or use the unsubscribe feature on any email received.

Banking down-arrow1

Deposit Methods

You may fund Your BingoMagix account to play games using UK issued Maestro, Visa Electron, Visa, MasterCard, Ukash, Paysafe card and NETELLER, which belong to you and is registered in your name.

You may opt out of any deposit bonus by deselecting the check box provided on the cashier page.

The minimum deposit is £10/transaction.

The maximum deposit is £500/ transaction.

Players are allowed a maximum cash balance of £100 before making another deposit. For example a player can’t make a deposit if his/her cash balance is equal or greater than £100.

Your BingoMagix account is not a bank account and therefore we are not being liable to pay any interest on the funds held in your account. All deposits are for entertainment purpose only and should not be considered as Business transactions.

If required, it will remain your responsibility to report any winnings and losses to your local law, tax or other authorities. We will not be liable to these authorities for any of your personal taxes.

Deposits made via Debit/Credit card will not attract any transaction charges from us, although your payment provider may make a charge. You should be aware that some credit card companies regard betting transactions as "cash" and may attach a fixed and/or interest charge from the date of payment.

In order to prevent fraud and to protect your funds we may conduct random security checks and keep records of your transactions and wagers at BingoMagix.

If we determine or suspect that a transaction is suspicious and involves or may involve financial crime or similar activity, we reserve the right to retain the amount of that transaction and any other transaction made by you. We reserve the right to report such activity to the relevant authorities. Credit betting is not permitted on the website.

2. Interest / Consideration

Players shall not treat the gaming account as a bank account, nor expect interest on their deposits. All deposits are for entertainment purposes only and not to be considered as business transactions.

Insufficient play: In case if the level of deposits and withdrawals fail to correspond to a sufficient volume of play (1X of deposit), Management may decide to levy applicable charges against a player’s account. The player is then responsible for paying the applicable charges, either by demand or in case sufficient funds exists in the player’s account then the applicable charges would be debited from the account. A player’s original deposit amount, subject to charges, would be refunded (Payment payout fees £5 + 5% Processing fees). The amount will be forfeited in case of self-exclusion/ account closure (Does not apply to ‘Take a break’).

A wagering requirement of 1X of the deposit is applicable, in case a player is making a deposit. For cases related to refunds, following rules shall apply.

Any refund request must be made within 24 hours of the purchase, by a written request to account@luckyducknetwork.com. Following details will need to be provided:

a) A valid reason for Refund Claim

b) Valid photo id proof, address proof and front copy of credit/debit card by which the transaction has been made

After a player’s mail is received, the investigation would start. The standard time to process the request takes 3-4 working days, from the date of request. In case the refund request has been accepted, following charges apply:

a) On the deposit amount a 5% fee

b) Admin fee of £5 per request

The refund would be calculated based on the remaining balance (Cash) in the account, apart from the winnings. The wagering done by a player and the winnings resulting out of that deposit would not be eligible for refunds.

3. Suspicious Transactions

As part of the fraud prevention program, transactions are monitored and checked. If we determine or suspect that a transaction is suspicious, and involve or may involve financial crime or similar activity, we reserve the right to retain the amount of that transaction and any other transactions made by the player.

Management has the obligation, under the license, to report suspicious activity to the Authority and reserves the right to report such activity to the police or relevant authorities.

4. Protection of Customer funds

Cozy Games maintains separate bank account for the player's dealings and business dealings. Any funds deposited with us are held by our bank in designated client accounts separate from our own accounts, but still they would form part of the assets of the business in the event of insolvency. Designated client accounts are proactively monitored and periodically audited by independent internal and external audit teams. This meets the requirements of the Isle of Man Gambling Supervision Commission’s regulations on the protection of player funds, and satisfies the UK Gambling Commission’s requirements for the segregation of player funds at the level of Basic Protection.

A business rule which is integral part of firm’s internal checks and controls is that the player account is always maintained at 110% of player liability as determined on the close of previous month which includes:

a. Cleared funds deposited with the licensee by customers to provide stakes in, or to meet participation fees in respect of, future gambling,

b. Winnings or prizes which the customer has chosen to leave on deposit with the licensee or for which the licensee has yet to account to the customer, and

c. Any crystallized but as yet unpaid loyalty or other bonuses, in each case irrespective of whether the licensee is a party to the gambling contract.

Withdrawal Rules down-arrow1

When playing at Lucky Duck Network we want you to have the most enjoyable experience possible. So, to make sure there are no misunderstandings we have a set of house rules. This way, you know to what you are agreeing, we are clear about what we are offering, and we will hopefully enjoy each other’s company for a long time to come!

Withdrawal Terms & Conditions

Who Can Request a Withdrawal?

No money can be withdrawn from an account until 5 working days after the first deposit has been made.

Withdrawals can only be made by real-money players, who have made a minimum of £25 deposits to their account.

Only one processed withdrawal will be granted every 3 working days (withdrawals will not be processed during bank holidays & weekends).

In order for you to request a withdrawal, you must wager the total of your deposit and any deposit bonuses four times (4X) on bingo games, or forty times (40X) on slots.

E.g. If you deposit £10, and receive a £20 bonus on the value of that deposit giving you a total of £30, you will need to wager the total amount of £30 X 4 (four times) equal to £120 on bingo games or £30 X 40 (forty times) equal to £1,200 on slots.

Daily login bonuses, chat bonuses, bingo bonuses, casino cash, free tickets, free spins and any other promotional bonus given to player except deposit bonuses will come under the free money category. You must wager the sum of these bonuses four times (4X) on bingo games or 40 times (40X) on slots.

Bonus expiry: All bonuses have a standard 30 days expiry period if not used. Some bonuses may expire sooner, bonus conditions will be displayed on the offer page.

E.g. If you receive £10 as Daily Login bonus, and receive a £20 welcome bonus, giving a total of £30, you will need to wager the total amount of £30 X 4 (four times) equal to £120 on bingo games or £30 X 40 (forty times) equal to £1,200 for slots.

Please note that the wagering calculations shown on the wagering dashboard is estimated wagering. Final wagering status will be checked by the Accounts Team when processing withdrawal requests.

If you opt for the “No Bonus option”, you will receive no bonus on your deposit, however you will be required to wager your deposit amount one time (1X) on bingo games or 10 times (10X) on slots. This is necessary to comply with the Anti Money Laundering regulations.

E.g. If you deposit £10 and opt for no bonus you will need to wager the amount of £10 X 1 (one time) equal to the amount of £10 on bingo or £10 X 10 equal to the amount of £100 on slot games.

Wagers on Blackjack and Roulette do not count towards meeting wagering requirements

At the sole discretion of the promoter, players who are considered for adopting a betting strategy that involved low risk, would have their bonus as well as winnings removed.

In the event that a player with an active bonus wins twice the value of the bonus amount, the player must continue the game-play in the same game-type till the point of completion of wagering. Moving from Blackjack which is a low weighted game, to slots which is a high weighted game, in the event of a large win, in order to aid the completion of wagering requirements, will result in the bonus and any winnings being removed

Maximum Winnings in 24-hour period: Maximum amount of winnings that a player can win in any 24-hour period (excluding any Progressive Jackpot or super jackpot winnings) is limited to GBP 10,000.00 or currency equivalent. The limit may change from time to time and will be updated in terms & conditions. Any bets made after the limit has been exceeded in 24-hour period will be rendered void at the Management’s discretion. Any corresponding stakes will be returned to your account without any winnings made on those wagers.

As per the withdrawal Terms & Conditions players are required to verify their identity before a withdrawal can be made. The purpose of this validation process is to prevent potential online fraud.

a. Photo ID: A copy of a current photo ID is required for your first withdrawal request. The photo ID can be in the form of a copy of a passport, driver's license or national ID card. Please ensure that your name, expiry date, date of birth, and photograph are visible on the document.

b. Copy of credit/debit cards: A copy of the front of the credit/debit card used to fund your account is also required. Should you choose to fund your account using multiple credit and/or debit cards, you may be asked to supply copies of more than one card. You may block the middle six numbers of the card when providing the copy.

c. Proof of address: You may be asked to provide documentation which validates your home address. This may be in the form of a recently issued utility bill or bank statement.

Note: In some cases, depending on the payment method used to fund your account, you may be asked for one or more of the aforementioned documents, or additional documents not included in the list above. These documents may be requested at any point during your membership

What are the Minimum/Maximum Deposit and Withdrawal Amounts?

The minimum deposit amount at Lucky Duck Network is £5 for the first deposit only; thereafter the minimum deposit value is £10; the minimum withdrawal amount is £25.

The maximum cumulative weekly withdrawal limit is £500 for all games excluding the winning a bingo or slots progressive jackpot.

We reserve the right to increase or decrease the withdrawal limits for certain accounts.

How quickly will my Withdrawal Request be processed?

We process withdrawal requests daily on working days. We aim to process all withdrawal requests within 3 working days after the request has been received.

If we have approved a higher withdrawal limit of £1,000 or more for an account, please note that withdrawals of £1,000+ may take longer to process. In addition, we only allow a total maximum monthly withdrawal of £2,000.

What Payment Method can I Use for a Withdrawal Request?

Withdrawal requests will be paid to the relevant account and/or payment method by which the deposit was made, with the exception of:

Ukash and Paysafe Card Withdrawals

If a player deposited using Ukash or Paysafe card, we will first advise the player to register any other credit/debit card, so that the withdrawal can be transferred within 24-48 working hours. However, if the player does not have any other credit/debit card active we will send a cheque via first-class mail to the registered address. A £5 fee for payment via cheque will be deducted from the value of the withdrawal.

Withdrawals by Cheque

Cheques are sent on a fortnightly basis for all approved withdrawals. In the event that a cheque is rejected or returned to us, due to the player providing incorrect personal or address details, we will charge an admin fee of £25.

MasterCard and Eurocard

Most MasterCards issued in the United Kingdom are supported for withdrawals, however a number of UK issued cards and MasterCard not issued in United Kingdom are not supported. Due to MasterCard/EuroCard regulations, we are unable to pay withdrawals to these types of credit/debit cards. Therefore, if a player makes a deposit to their account using MasterCard, we will first try to pay to the same card. However if the card is not supported we will advise the player to register any other credit/debit card, so that the payout can be transferred within 24-48 working hours. If the player does not have any other active credit/debit card we will issue payments via cheque, unless they have previously deposited using a Visa or debit card.

Intimation in case of lost/stolen card.

In the event that a credit or debit card that has been used by a player to fund their account is lost, stolen, expired or cancelled, or the status of their e-wallet changes, we must be informed as soon as possible.

If a payout has been made to any closed, lost, stolen, expired or cancelled card, and the withdrawal was successful, we will not be able to reverse the withdrawal and the player will be responsible for any loss.

It is mandatory to update support@luckyducknetwork.com about any credit or debit card that a player has used to fund their account is lost, stolen, expired or cancelled immediately.

What Happens if I Cancel my Withdrawal Request?

If you cancel your withdrawal request (known as a redemption flow-back), this will not be considered a new deposit, and the amount is not eligible for any bonus.

General Rules regarding Withdrawals

Players can view all of their pre-bought games under the Pending Pre-buy tab. Both cash and bingo bonus can be used to pre-buy cards for any bingo game. The balance will be debited immediately, and details will be listed under the Pending Pre-buy tab.

Players have the option to cancel pre-bought ticket up to approximately 5 minutes before the game begins. If any pre-bought tickets are canceled, the balance will automatically be credited with the value of the canceled wagers. The refund for the canceled pre-buy transactions will be given in the same payment method – Cash/Bonus etc. Pre-bought game wagers do not count towards wagering requirements until the pre-bought game has finished.

Wagering will be reset only at the time of deposit if the total balance, which is inclusive of Cash, Bingo Bonus, Casino Bonus plus Pending Pre-buy wagers is less than or equal to 10p.

Lucky Duck Network allows one account per person, household or shared internet connection to prevent the misuse of our free sign-up bonus. If we determine that a player has multiple accounts, we reserve the right to refuse any withdrawals.

We reserve the right to change these Terms & Conditions at any time. Such changes shall only come into effect once communicated to the player by an e-mail or by pop-up notice upon subsequent login. If you do not agree with the changes made you have the right to terminate using our services and the website. If you have any questions or suggestions relating to the withdrawal or wagering process, please contact us at support@luckyducknetwork.com

Important Notes:

If a player refuses to comply with our rules and regulations, Lucky Duck Network reserves the right to deny access to promotions, bonuses, and other benefits. We can also refuse player withdrawal request/s if:

a. A player provides us with false or misleading information.

b. The relevant ID and accompanying documentation are not provided.

If a player is found to be abusing our rules and regulations, they risk having their account suspended, and any real-money or bonus money in their account being declared void and non-refundable.

Our site server time is set to Greenwich Mean Time (GMT). Therefore, all game logs, and promotions will display times in GMT.

The player's last deposit must be a minimum of £10 to meet the qualifying requirements for a withdrawal application.

As the Lucky Duck Network account holder, players can only use a payment method that is registered in their own name. If a player makes a deposit using a payment method which is not on your own name, Lucky Duck Network and Management have the right to close the account, and all of the balance will be forfeited. In such cases, any withdrawal requests will not be entertained.

Payment method processing times are approximately 7-10 business days. However, some payment methods may take a longer processing time. For more information on this matter, players may contact us at support@luckyducknetwork.com

Players can send the legible copies of their documents to the Physical address: Deuce Gaming Group Limited, Suite 5, Valley Towers, Valley Road, Birkirkara, BKR9022, Malta or they can scan the documents and email them to support@luckyducknetwork.com.

Player Protections down-arrow1

Responsible Gaming

Responsible Gaming is a measure to ensure a fair and safe gaming experience that protects players from the adverse consequences of gaming. The Responsible Gaming policy is available on the site for players to familiarize themselves with.

Player Responsibility down-arrow1

It is the responsibility of the player to ensure that they understand and comply fully in respect to any national and international laws, regulations or directives etc. applicable to the player for online gaming.

It is the player's responsibility to keep their user name and passwords secure at all times, ensuring the prevention of any unauthorized use of the same and therefore accepts liability for any damages which may be caused by the misuse of the player account. All wagers placed including pre-buy are final. In case of any dispute, the Management decision will be final.

Customer Support down-arrow1

All customer queries by support ticket will be answered within two working days. We allow customers three ways to contact Support. Players may open a Support Ticket (preferred method), contact Live Help, or send in an email request. We recommend that the account holder prints out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them at an easily accessible place.

Games Rules down-arrow1

By enjoying our games, you agree that you do not find them offensive, unfair or indecent.

Any stakes that you place (including per-purchased bingo tickets) are non-refundable, unless a system malfunction occurs, in which case, all stakes placed on the particular game being played at the time of the malfunction will be refunded. However, BingoMagix and Cozy Games have no obligation to repay players who abuse these occurrences, and therefore, an alternative may be deemed suitable depending on the individual circumstances.

Where there are instances of prizes being shared by more than one player, the prize or jackpot will be split equally among all the winners.

If a query arises as a result of a gaming session where there is a mismatch between your records and the data recorded by our servers, the latter will be considered correct.

In the event of any disagreement between yourself and BingoMagix, the management’s decision will be considered final.

If game is interrupted due to connection loss while free spins or bonus rounds, the game will resume remaining free spins or the pending bonus round on reopen.

If game is interrupted due to connection loss, 'Balance' and 'Win' information can be viewed using reconcile report.

Game RTP Details
GAME TYPERTP (%)
Slots94-96
Casino96-99
Scratch93-94
Bingo75-80
Note: - RTP percentage may differ for each game.

Bonus Rules down-arrow1

Bonus funds are promotional bonuses that may be awarded to players upon successful registration, deposit and/or at any point during your time with the Site.

Player accounts will have a Bonus Balance containing bonus money that is kept separately from your Cash Balance. The Cash Balance is comprised of cash deposits, cash bonus amounts and winnings from bonus money. You will not be able to withdraw any winnings from your Cash Balance until you have met the wagering requirements of your bonus.

Lucky Duck Network reserves the right to reject any withdrawals, or instate wagering on any form of bonus for irregular play. Abuse of bonuses and deposits to clear wagering requirements may lead to relevant wagering requirements being reinstated.

1. Bonus Types

The following types of bonus are defined as follows:

Bingo Bonus: The bingo bonus amount is credited to a player’s Bingo Bonus Balance and can be staked on bingo only. Winnings on bingo are credited to the player’s Cash Balance and are eligible for withdrawal, subject to wager requirements and withdrawal rules being met.

Casino Bonus: The casino bonus amount is credited to a player’s Casino Bonus Balance and can be staked only on slots and casino games. Winnings on slots and casino games are eligible for withdrawal, subject to wager requirements and withdrawal rules being met.

Upon making a deposit, the player may be given two bonus options. For example, on a player’s first deposit, they may be given the following three bonus options to choose from:

  • 600% Bingo Bonus
  • 200% Casino Bonus

Both bonuses are given as a percentage of the deposit amount. If you deposit £10 cash and opt into the 600% Bingo Bonus offer, a £60 Bingo Bonus will be credited to your Bingo Bonus Balance. If you deposit £10 cash and opt into the 200% Casino Bonus offer, £20 Casino Bonus will be credited to your Casino Bonus Balance.

If you opt for the No Bonus option, you will receive no bonus on your deposit, however, you will be required to wager your deposit amount 1x before any winnings from your £10 cash deposit can be withdrawn. This is necessary to comply with Anti Money Laundering regulations

2. Spend Order

The initial amount you wager on bingo will be taken from the Cash Balance first, unless the amount is zero, upon which it will be taken from the Bingo Bonus Balance. The initial amount you wager slot and casino games will be taken from the Cash Balance first, unless the cash amount is zero, upon which it will be taken from the Casino Bonus Balance.

3. Bonus Retrieval

Bonus money may be removed 60 days after the date that the bonus is issued. We reserve the right to remove the bonus and any winnings associated with wagers from any bonus money at any time.

£10 Free Sign-up Bonus

Our £10 free sign-up bonus is available to all new players. Upon registering, you will receive £10 in Bingo bonus once you have either validated your credit/debit card or after making your first deposit using ANY deposit method.

The free £10 sign-up bonus is intended for you to use as ‘play money’, so that you can take a good look around our site and try some of the different games before you commit to spending any real money.

Players will be unable to make a deposit if their account balance exceeds £100.

Those accounts that do not show any deposit (non-depositing players) will have a limited accumulated win of 100, no matter the number of games played. When the balance amount of such a player crosses 100, he/she will be eligible to keep 100 and the remaining amount would be annulled. The player balance of 100 will be reset the evening of each Sunday.

For bonus offered, if there is no maximum value specified, the maximum value will be £100.

Unless specified otherwise, such bonuses and other game specific bonuses must be claimed within 7 days of notification, and once claimed will expire, if not used, in full within 30 days.

Free Spins
  • The free spins must be used with 24hrs of credit if not specified otherwise
  • The maximum winnings from free spins are capped at £100. Any winnings from this offer that exceed this cap are deemed to be void
  • Winnings received from bonus spins are deemed as bonus money and would be converted to real money only after the initial bonus wagering requirements are met
Winning limitation for Bonus with depositing players

The maximum winnings made by wagering on games through any virtual currency alone, will be limited to 500 or 10X of the claimed bonus, whichever is higher. If the player’s winnings surpass higher of 500 or 10X, the winnings will be higher of 500 or 10X of the claimed bonus.

Bonus & Corresponding winnings Expiry

The bonus is valid only up to 14 days after the receipt of the bonus. In case of wagering conditions not being met within that period, the complete bonus balance (bonus + winnings through bonus) will be eliminated.

Restricted slots for bonus

Third party slot games are not to be played while bonus is active. Playing these slots could lead to invalidation of any winnings accumulated through this bonus and any ring-fenced deposits.

Free money contribution to Jackpot

The jackpot prizes would increase only if wagers are made with available funds. In case of wagers made with restricted funds, free spins or Free Play would not increase Jackpot prizes.

4. Free Bingo Rules

We may offer free bingo rooms on our site from time to time, which all players are able to play.

Constant use of the free bingo rooms will be regarded as contravening fair use of the site. Constant use is defined as playing 100 free bingo games or more per week. We reserve the right to remove players we find contravening fair use of the site. Players will have their accounts closed and all winnings will be forfeited.

Chat Rules down-arrow1

Chat is an important part of any online bingo game. We provide different chat rooms on the site for the players’ convenience and enjoyment. It is a privilege and not a right for a player to participate in chat rooms. As soon as players make first deposit, they are welcome to use our chat rooms. We ask all our players to abide by following guidelines, so our chat rooms remain pleasant and friendly:

  • Be nice to everyone.
  • Do not argue or fight with fellow roomies or chat hosts
  • The language to be used in chat rooms is English.
  • Any form of discrimination, i.e. racial, sexual or ethnic will not be permitted.
  • Do not assume a false identity or impersonate other players.
  • Chat rooms are to have a friendly environment and are not a place to raise complaints. Should you have any complaints, please contact our Customer Support Team.
  • Do not use the chat rooms as a form of advertising or for the promotion of other websites/companies.
  • Please avoid the unnecessary use of UPPER CASE LETTERS. This is considered shouting or being angry in the world of online chat.
  • Do not harass, insult, threaten or try to upset other players.
  • Do not post any personal details.
  • Do not post anything regarding illegal activities i.e. drugs, hacking.
  • Do not solicit other users for money.
  • Do not spam (flood the chat room with many copies of the same message).

Our Chat Hosts have the authority to revoke your chat privileges temporarily or permanently if you persistently break our rules, or ignore our advice and warnings.

In order to provide a safe and friendly environment to our players, we monitor and moderate our chat rooms 24 hours a day and 7 days a week. Moreover, all chat room conversations are logged and recorded. In the case of suspicious chats, those transcripts will be reported to the governing agency. There is also a profanity filter, which prevents offensives words appearing in the chat room.

If any players are using their chat room privileges to plan collusion or cheating, those players will have their chat immediately banned and their account closed.

Chat rooms are a privilege provided to players. We reserve the right to remove chat rooms at any given time without prior notice, if it is found to be abused by anyone.

Joining an online community for the first time can be confusing! People seem to be using a different language and the chat can move so quickly it is often hard to keep up.

Just relax! We were all new once and it is easy when you become familiar with the abbreviations used. If you don't know please ask. The Hosts will be happy to tell you and other community members are always eager to share their netiquette knowledge.

New Chat Games Rules

Players can participate in chat games and receive prizes of bingo bonus, free bets, free tickets and prize points.

In order for players to be eligible to receive bingo bonus, without wagering requirements, they must have made a deposit in the last 30 days and wagered at least £5 from their cash balance in the last 7 days.

If a player has not wagered at least £5 from their cash balance in the last 7 days they will receive bingo bonus with wagering requirements.

If a player has not deposited in the last 30 days they will only receive points, regardless of the stated prize.

Players who receive a high amount of chat game prizes when compared to their deposit activity may be restricted.

In the event of any dispute, the Chat Hosts and/or Management’s decision will be final.

Other Rules & Regulations down-arrow1

1. Gambling Debts

Under the Online Gambling Regulation Act 2001, online gambling debts are enforceable in the Isle of Man.

2. Copyright / Trademarks

The trademarks, logos and service marks displayed on the Site are the properties of Cozy Games Management Ltd or BingoMagix Ltd. Users are prohibited from using them for any purpose without prior written permission. All information and content, including without limitation, any software programs, banners, and advertising material available on or through the site ("content") is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any content available on or through the site for commercial or public purposes. Users may however download or print one copy of one or more pages contained in this Website provided it is not republished in whole or in part for commercial purposes.

3. No Warranties

All content on the site is provided to you "as is" without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. Cozy Games Management Ltd. does not endorse and is not responsible for the accuracy or reliability of any opinion, advice or statement made through the site by any party other than Cozy Games Management Ltd. Other than, as required under applicable consumer protection law, under no circumstance will Cozy Games Management Ltd. be liable for any loss or damage caused by a user's reliance on information obtained through the site. It is the responsibility of the user to evaluate the accuracy, completeness or utility of any opinion, advice or other content available through the site. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice or other content.

4. Indemnification

You will indemnify and hold Cozy Games Management Ltd and BingoMagix Ltd. harmless, including its parent or subsidiary companies, officers, directors, employees and agents from and against any claims, actions or demands, including, without limitation, reasonable legal and accounting fees, alleging or resulting from your use of the Website, the games, or any other content contained there or breach of any of the terms of use.

5. Interruption of Service

In case of system malfunction, we will refund all bets placed on the game. In which case, Cozy Games Management Ltd or BingoMagix will be under no obligation to pay players who take advantage of these occurrences and an alternative award may be determined on a case-by-case basis. In the event of any discrepancy in the game, between the data as recorded in our database and that recorded by the player, the data recorded by us will be considered valid.

6. Terms and Amendments

We reserve the right to change these Terms & Conditions at any time. Such changes shall only come into effect once communicated to the player by an e-mail or by pop-up notice upon subsequent login. If you do not agree with the changes made you have the right to terminate using our services and the website.

7.Protection of Customer funds

Cozygames maintains separate bank account for the players’ dealings and business dealings. A business rule which is integral part of firm’s internal checks and controls is that the player account is always maintained at 110% of player liability as determined on the close of previous month which includes.

  • cleared funds deposited with the licensee by customers to provide stakes in, or to meet participation fees in respect of, future gambling,
  • winnings or prizes which the customer has chosen to leave on deposit with the licensee or for which the licensee has yet to account to the customer, and
  • any crystallised but as yet unpaid loyalty or other bonuses, in each case irrespective of whether the licensee is a party to the gambling contract.

Refund Policy down-arrow1

Any deposits made by any player is final and by their own consent

It is highly recommended to each player to go through the terms and condition before making any real money transaction. However if in case where management find that the customers claim for refund is genuine then players needs to bear with below mentioned charges.

  • Kindly note that a players can claim for refund within 24 hrs by
    a)writing an email to account@luckyducknetwork.com along with below mentioned details:
    b)Valid reason for Refund Request
    c)Valid photo id proof, address proof and front copy of credit/debit card by which the transaction has been made.
  • After receiving the email, the concern team will investigate the request and will update about the refund request in 3-4 working days
  • If in case the refund request has been accepted by Management/Concern team, a player needs to bear with below mentioned charges:

5% processing fee per transaction for making a deposit and cancellation of deposit £5 Flat admin fee per transaction.

Refund will be counted on basis of remaining balance (Cash) in the account leaving winnings apart. Wagering done by player and winnings derived from the particular deposit will not be considered while considering any request.